Privacy Policy

Last updated: October 17, 2026

This Privacy Policy explains how Xfactor Enterprise LLC ("Xfactor Enterprise," "we," "us") collects, uses and protects personal information when you visit xfactorenterprise.com, contact us, book a call, or use our services. We are a Connecticut limited liability company.

Information we collect

• Information you give us: name, email address, phone number, business name, and anything you write in a form, chat, call, text or email.
• Booking information: the date and time you choose and any details you share when scheduling.
• Communications: recordings or transcripts of calls and messages with our AI assistants or staff, where permitted by law and disclosed at the start of the conversation.
• Automatic information: basic technical data such as browser type, device, pages visited and approximate location, collected through cookies and similar technologies.

How we use information

• To respond to inquiries, schedule and hold calls, and provide our services.
• To send appointment confirmations, reminders and service-related messages.
• To send marketing messages only where you have agreed to receive them. You can opt out at any time.
• To operate, secure and improve our website and services.
• To comply with legal obligations.

Text messaging (SMS) and mobile information

We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (for example, our messaging platform and telecommunications carriers). See our SMS Terms for details, including how to opt out by replying STOP.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business, such as our CRM and messaging platform (HighLevel/LeadConnector), website hosting (Cloudflare), email, scheduling and AI providers. They may use the information only to provide services to us.
• Legal and safety reasons, when required by law or to protect rights, property or safety.
• Business transfers, such as a merger or sale of assets, subject to this policy.

Cookies

We use essential cookies to make the site work. Our booking calendar, contact form and chat tools may set their own cookies to function and to remember your session. You can block or delete cookies in your browser settings; some features may not work without them. We do not currently use third-party advertising cookies on this site.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or de-identify it. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.

Your rights and choices

Depending on where you live, including under the Connecticut Data Privacy Act, you may have the right to access, correct, delete or obtain a copy of your personal data, and to opt out of targeted advertising, the sale of personal data and certain profiling. To make a request, email AI@xfactorenterprise.com. We will respond within the time required by law and will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision with the subject line "Privacy Appeal."

You can unsubscribe from marketing emails using the link in any email, and from texts by replying STOP.

Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

Contact us

Xfactor Enterprise LLC
Connecticut, USA
Email: AI@xfactorenterprise.com